Contact & Support
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Whether you're exploring ISS, need help with an existing account, or have questions about a report, choose the path below and we'll guide you.
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Explore ISS
Talk with us about screening, verifications, pricing, integrations, or a customized program.
Speak With SalesExisting Client Support
Get help with an order, account, application, report status, billing, or platform question.
Get SupportApplicant or Consumer Help
Request assistance with access, a consumer report, identity verification, or disputing information.
Find Consumer Help
Tell us about your screening needs.
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Prefer to talk?
Our team is here to help. Reach out using any of the options below.
Phone
(888) 898-7122Sales email
sales@insightapplicant.comSupport email
support@insightapplicant.comMailing address
290 East L St #1605 Benicia, CA 94510 United States
ISS typically responds within 24 business hours.
The right help, without the runaround.
Different needs. A clearer path forward.
Sales conversations
Discuss screening, verifications, pricing, integrations, or a customized program for your organization.
Speak With SalesAccount and order support
Get help with an order, account, application, report status, billing, or platform question.
Get SupportConsumer rights and report questions
Request assistance with access, a consumer report, identity verification, or disputing information.
Consumer Assistance
Someone answers
A real team, on the other side of the form.
Requests are read by the ISS team, routed to the person who can answer them and followed up until they are resolved — whether that is a screening specialist, a client-support reviewer or the person who configured your program.
Looking for an answer right away?
Explore these helpful resources.
Not sure which option to choose?
Start with the general form and our team will route your request.