Frequently Asked Questions

The answers you need before choosing a screening partner.

Learn how ISS supports your screening workflow, connects with your existing systems, and helps your team manage applications, reports, verifications, and follow-up.

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What working with ISS looks like

A simple, collaborative process designed around your goals.

01Understand your workflowWe learn about your processes, goals, and requirements.
02Configure servicesWe set up the right screening services, packages, and workflows for your needs.
03Connect and launchWe integrate with your systems if needed, test, and get you live.
04Support and improveOur team is here to help, with ongoing support and opportunities to optimize over time.

Questions by topic

Explore answers by category.

Select a topic to see common questions, or view all questions in that topic.

Residents

6 answers

Property Management

12 answers

Affordable Housing

12 answers

Multifamily

5 answers

Single-Family Rentals

8 answers

Lease-Ups & New Communities

9 answers

Student Housing

8 answers

Platform

55 answers

Employment Screening

13 answers

Transportation

10 answers

Healthcare

10 answers

Youth Sports

5 answers

Volunteer Organizations

10 answers

Enterprise

11 answers

Manufacturing & Production

6 answers

Agriculture & Agribusiness

4 answers

Staffing & Recruiting

7 answers

Employers & HR Teams

6 answers

Background Screening

42 answers

Drug Testing

13 answers

Motor Vehicle Records

5 answers

Income Verification

9 answers

Employment Verification

8 answers

Landlord Verification

8 answers

Reference Verification

11 answers

Identity Verification

10 answers

The answers provided here describe ISS services and available configurations; availability may vary. This information is for educational purposes only and is not legal advice. Clients remain responsible for their own screening criteria, permissible purpose, required authorization, individualized assessment where applicable, notices, and final decisions.

Still comparing screening providers?

Use this checklist to help you evaluate the best fit for your organization.

See Why ISS

Can the solution be configured to our workflow?
Does it integrate with our existing systems?
Is the applicant experience easy and mobile-friendly?
Does it offer the verification services we need?
How are reports and notices delivered?
Will there be a smooth implementation and access to real human support?

Get the right support for your next step

Have a question that isn't answered here?

Our team is here to help.

Ask ISS

The answers you need before choosing a screening partner.

Find your question faster.

A simple, collaborative process designed around your goals.

Explore answers by category.

Residents

Property Management

Affordable Housing

Multifamily

Single-Family Rentals

Lease-Ups & New Communities

Student Housing

Platform

Employment Screening

Transportation

Healthcare

Youth Sports

Volunteer Organizations

Enterprise

Manufacturing & Production

Agriculture & Agribusiness

Staffing & Recruiting

Employers & HR Teams

Background Screening

Drug Testing

Motor Vehicle Records

Income Verification

Employment Verification

Landlord Verification

Reference Verification

Identity Verification

Still comparing screening providers?

Get the right support for your next step

Considering ISS?

Already an ISS client?

Have a question that isn't answered here?

The answers you need before choosing a screening partner.

Find your question faster.

A simple, collaborative process designed around your goals.

Explore answers by category.

Residents

Can applicants pay the application fee online?

Can applicants upload income or supporting documents?

Can each property use different screening criteria?

Can required notices be delivered electronically?

Does ISS make the final housing decision?

How are applicants using rental assistance handled?

Property Management

Can ISS integrate with the property management platform we already use?

Can ISS match our existing rental application workflow?

Can we configure ScoreCard Pro to match our own rental criteria?

Do your specialists call employers and previous landlords for us?

How do applicants receive their reports and notices?

How does ISS verify income and prior landlord history?

How does QA review work?

How is applicant data secured?

How long does resident screening typically take?

What happens when an applicant's information doesn't match records?

What types of rental property do you support?

Who makes the final leasing decision?

Affordable Housing

Can each property have its own application and screening process?

Can household members complete separate steps?

Can ISS support annual recertifications, not just new move-ins?

Can ISS support applicants using rental subsidies?

Can ISS support mixed portfolios?

Can screening criteria be configured per property?

Does ISS determine eligibility or calculate rent?

Does ISS determine program eligibility or make the final decision?

Does ISS verify income directly with the source?

How are documents and applicant communications tracked?

How does this replace chasing employers by phone?

What happens when an employer or agency doesn't respond?

Multifamily

Can criteria differ between properties in the same portfolio?

Can roommates be scored together?

Does ISS decide who gets approved?

How do onsite teams receive results?

How do onsite teams see what needs attention?

Single-Family Rentals

Can the whole process be completed remotely?

Can we apply the same criteria to homes we've just acquired?

Can we keep using our own property-management software?

How do applicants apply if there's no leasing office?

How does ISS handle falsified income documents?

How does ISS handle falsified pay stubs?

What does ISS follow up on?

When an applicant is denied, what happens?

Lease-Ups & New Communities

Can criteria be set up before the property opens?

Can each community use its own application and criteria?

Can invitations be sent in controlled groups?

Can ISS support an affordable or mixed-income lease-up?

Can we screen many applicants at once?

Does the configuration carry over after lease-up?

How are incomplete applications handled?

How does ISS help manage an interest list or waitlist?

How do we keep a brand-new leasing team consistent?

Student Housing

Can each property use its own application and criteria?

Can guarantors and co-signers be screened?

Can ISS collect application fees?

Can students and guarantors complete separate steps?

Can we handle the whole turn season at once?

How are incomplete applications tracked?

How are roommate groups handled?

What about students with no credit or rental history?

Platform

Are internal operational analytics available to clients?

Can a candidate save and come back?

Can candidates schedule a drug screen?

Can completed reports be delivered into our own system?

Can ISS integrate with our current software?

Can our reviewers leave notes on a case?

Can the application carry the whole household?

Can the application vary by role?