Reporting & Decision Tools
Turn screening results into a clearer, more consistent review.
Organized reports, configurable scoring criteria, report-level decision labels, secure communications, and human support help your team understand what is complete, what needs attention, and what happens next.
ISS
DashboardOrdersApplicantsReportsScoreCard ProCommunicationsSettingsApplicant Report
Complete- IdentityComplete
- CreditComplete
- CriminalComplete
- EvictionNeeds review
- VerificationsIn progress
- DocumentsComplete
ScoreCard Pro
Overall decision
B — Conditional
Client-configured recommendation
ISS provides information and decision support
Your organization establishes its criteria and makes the final decision.
The right information, organized for action.
Detailed Reports & Status
Complete, easy-to-read reports with search-by-search status, supporting records where available, and clear next steps.
ScoreCard Pro
Build scoring criteria around your written policies, with weighting or average scoring, clear grades and recommendations, and adjustable criteria and outcomes.
QuickView
Secure consumer communications: consumer-report copies, pre-adverse and final adverse-action support, email or text workflows when configured, and delivery and activity timestamps.
ISS Review & Support
Help understanding report sections, questions about incomplete or conflicting information, and exception and follow-up assistance.
Executive Summary
High-level screening overview, results organized by search, clear or review indicators, designed for employment and other workforce programs.
Features, delivery methods, and review services depend on client configuration, product selection, and applicable requirements.
Use report-level decision labels to organize the workflow.
The labels
A configured set your team selects from, per client specifications.
- Approved, Declined, Negative
- Review, Pending, Opt Out
- Pre-Adverse, Dispute
- Conditional Offer
What they do
They record where a case stands so the next person knows what is expected.
- Apply a visible report-level status
- Support internal routing and follow-up
- Keep decision history within the workflow
- Use labels according to the client's configured process
What they are not
These labels document workflow status after a client-selected outcome. They do not make the decision.
- Not an adjudication
- Not a recommendation to approve or decline
Build ScoreCard Pro around your written criteria.
Organize findings by category so a reviewer sees what passed, what is conditional, and what needs a person.
Applicant score · Recommendation
B — Conditional
Sample applicant · Sample program
- Income to RentConditional
- Credit ScorePass
- Delinquent AccountsPass
- Collections & Charge-offsConditional
- Criminal RecordsReview
- Eviction RecordsPass
- Residential VerificationReview
- Employment VerificationPass
4 items require attention
Average grade gives all included criteria equal weight; weighted average grade gives each its assigned weight. Grade labels, minimum scores, scoring weights, and approval conditions are configurable to match your program.
Decision mapping
Weight
Threshold
Time window
Weight
Threshold
Time window
Weight
Threshold
Time window
Weight
Threshold
Time window
Weight
Threshold
Time window
Score overrides
Score overrides are available where configured, and an override is recorded with its reason so the exception stays visible on the case.
Configuration must match the client's written criteria, permissible purpose, program requirements, and applicable law. Not all options are available or appropriate for every client.
Talk through your criteriaConfigure the factors that matter to the program.
Income
Income to rent, income to debt, income to debt including rent, no credit-report handling, and an optional fail-scorecard rule. Examples: count or percent, lookback period, minimum ratio.
Credit
Credit score, delinquent accounts, collections and charge-offs, mortgage accounts, rental collections, utility collections, bankruptcy records, lien records, judgment records. Examples: ignore medical, ignore student loans, ignore paid collections, lookback period.
Criminal records
Pass (include in score), info only (not scored), review (manual review), fail section (affects category), fail scorecard (overall fail). Examples: lookback period, exclude certain records, reason code.
Eviction records
Separate outcomes when records are flagged versus a search being flagged. Pass, review, info only, fail section, or fail scorecard based on your workflow. Examples: lookback period, include or exclude records, reason code.
Verifications
Residential verification and employment verification, each set to pass, review, info only, fail section, or fail scorecard where configured. Examples: verification method, lookback period, reviewer instructions.
Configuration must match the client's written criteria, permissible purpose, program requirements, and applicable law. Not all options are available or appropriate for every client.
Present the right summary for each screening program.
Report format and included searches depend on the client's package, program, and configuration.
Tenant screening — ScoreCard Pro
Applies client-configured criteria across income, credit, eviction, criminal, residential verification, and employment verification factors.
- Example result: B — Conditional
- Configured by property or portfolio
Employment and other industries — Executive Summary
Brings completed criminal, employment, education, driving, drug screening, professional license, and other completed searches into a concise report overview.
- Example result groups: Clear, Review, Complete
- Designed for workforce programs
A consistent view does not mean a one-size-fits-all decision.
Criteria belong to the client
The client defines them, job-related or property-appropriate standards included.
Technology applies configured rules
The platform organizes available results consistently.
People review the context
Authorized reviewers assess the report and make the final decision.
From completed report to documented communication.
- 01Results completeSearches finish and results arrive.
- 02Report organizedFindings are grouped for review.
- 03ScoreCard recommendationConfigured criteria are applied.
- 04Client reviewsYour reviewer reads the report.
- 05Individualized assessment when requiredWhere your policy and applicable law require it.
- 06Communication selectedThe configured notice is chosen.
- 07Delivery trackedDelivery and activity are timestamped.
Secure communications depend on client configuration, including the client's policy, jurisdiction, products, and applicable requirements.
Clear roles. Better-documented decisions.
Technology
Organizes results, applies configured scoring, and records supported activity.
ISS
Configures tools, answers report questions, and supports exceptions and workflows.
Client
Establishes permissible purpose and criteria, performs required individualized review, and makes and communicates final decisions.
Questions
Frequently asked questions.
It is the decision-support layer over a completed report: results are presented against the criteria configured for your organization, so a reviewer sees how an applicant lines up with your standard instead of interpreting raw data case by case.
Give every reviewer a clearer path from results to decision.
See how ISS can configure reporting, ScoreCard Pro, QuickView, and support around your organization's workflow.