Property Management

From application to lease—without the disconnected steps.

ISS brings rental applications, tenant screening, verifications, QA review, criteria-based ScoreCard results, secure report delivery, and e-leasing into one configurable workflow.

Request a Demo See the ISS Workflow

Applications

Portfolio
6 communitiesIn Progress

Property	Applicant	Stage	Assigned	Status
Riverside Apartments	Alex Johnson	Screen & Verify	Taylor M.	In progress
Oakview Single-Family	Jordan Lee	QA Review	Morgan D.	In review
Harbor Student Housing	Casey Miller	QA Review	Taylor M.	In review
Lakeside Apartments	Riley Patel	ScoreCard Results	Morgan D.	Decision ready
Pinecrest Townhomes	Jamie Taylor	Rental Application	Taylor M.	Awaiting documents

ScoreCard ProQA reviewed

Recommendation

Pass · Riley Patel

Based on configured rental criteria. Final decisions remain with the housing provider. Sample data.

Applications through e-leasing
QA review before delivery
Results against your criteria

Common challenges

Your leasing team shouldn't have to chase every application.

Applications in different places
Forms, disclosures, documents, and reports arrive through different channels and become difficult to organize.
Manual verification follow-up
Staff spend valuable time chasing income documents and rental-history responses between showings.
Reports without clear direction
Screening data still has to be compared against the property's rental criteria, one reviewer at a time.
Applicant communication and notices
Consumer-report delivery and adverse action letters add another layer of administrative work.

ISS connects these steps so your team can spend less time managing paperwork and more time leasing homes.

Request a Demo See Platform Overview

Built for your portfolio

Built for your type of portfolio.

The stages are the same everywhere. What changes is the criteria, the application, and the volume pattern each portfolio is configured for.

The connected process

One connected process. Clear responsibility at every step.

010203040506

Rental Application

Collect applicant information and consents through a branded, configurable application.

Rental Application

Applicant
Riley PatelSubmitted

Riverside Commons · Unit 4B

Applicant information
Income & employment
Rental history
Disclosures & consent

Application complete

Consent captured online. Screening starts from this record.

The connected process

One connected process. Clear responsibility at every step.

Step 01 of 06

Rental Application

Applicant
Riley PatelSubmitted

Riverside Commons · Unit 4B

Applicant information
Income & employment
Rental history
Disclosures & consent

Application complete

Consent captured online. Screening starts from this record.

The connected process

One connected process. Clear responsibility at every step.

01Rental ApplicationCollect applicant information and consents through a branded, configurable application.
02Screen & VerifyRun the searches your criteria call for, and send verification requests that employers and prior property managers complete online.
03QA ReviewAn ISS reviewer completes quality assurance and follows up on items that are unclear or incomplete.
04ScoreCard ResultsResults are presented against the criteria configured for your organization, with a rental recommendation.
05Secure DeliveryYour team reviews the results and makes the leasing decision; the applicant's consumer copy and notices are delivered securely.
06E-LeasingMove approved applicants into lease execution without leaving the workflow.

Your team makes every leasing decision.

ScoreCard Pro

Your criteria. Applied consistently.

Two reviewers reading the same report can reach different conclusions, and that inconsistency is the part of screening that creates risk. ScoreCard Pro organizes completed screening results against the rental criteria configured for the property — so a reviewer sees how an applicant lines up with your standard, not a set of findings to weigh from scratch.

ScoreCard Pro ResultsQA reviewed

Applicant score · Recommendation

Approve

Sample applicant · Sample property

Income ratioPass
CreditConditional
Criminal recordsPass
Eviction recordsPass
Residential verificationReview
Employment verificationPass

2 items require attention

Configure ScoreCard Pro

Set the criteria, reasons, and reviewer instructions once. Score a single applicant, or score several together for a group recommendation on a shared household.

Decision mapping

ApproveConditional 1Conditional 2Conditional 3Fail

Income ratio

Weight

Set with ISS

Threshold

Set with ISS

Time window

Set with ISS

Credit

Weight

Set with ISS

Threshold

Set with ISS

Time window

Set with ISS

Criminal records

Weight

Set with ISS

Threshold

Set with ISS

Time window

Set with ISS

Eviction records

Weight

Set with ISS

Threshold

Set with ISS

Time window

Set with ISS

Residential verification

Weight

Set with ISS

Threshold

Set with ISS

Time window

Set with ISS

Employment verification

Weight

Set with ISS

Threshold

Set with ISS

Time window

Set with ISS

Score overrides

Overrides are recorded with a reason and the reviewer's instructions, so an exception stays visible on the case rather than living in someone's inbox.

ScoreCard Pro produces a recommendation against your configured criteria. The final leasing decision, and the policy behind it, remain with the housing provider.

See reporting and decision tools

Quality assurance

Reviewed before it reaches your team.

Automation does the collecting. A person checks the result before it becomes something your leasing team has to act on.

Automated searches
Searches and verification requests run against trusted sources on your configured package.
ISS QA review
Reviewers check completed results for accuracy and completeness, and resolve what is unclear, incomplete, or inconsistent.
Organized ScoreCard
What arrives is a clear result against your criteria, with a rental recommendation.

Quality review that helps your team move forward with confidence.

Nothing reaches your leasing office until a person has looked at it — so the first exception your team sees is one that genuinely needs them.

Why ISS

Applicant experience

An experience that reflects your brand, on the device they already have.

The applicant never sees ISS. They see your property, your application, and a process that tells them where they stand.

A mobile-friendly application with clear instructions
Secure document collection, without email attachments
Status notifications as the file moves through screening
Secure access to their consumer report
Adverse action letters, notices, and attachments delivered by secure link
Electronic acknowledgement that a notice was received

The applicant confirms their identity with multiple factors before signing in, and an audit log records when each notice was sent, opened, and from where.

See rental applications and e-leasing

9:41••••

Riverside Apartments

Application progress

Application submitted
Documents received
Screening in review
Report ready

Levels of support

The level of support your property needs.

The same workflow, from screening only through to the whole chain run for you. Talk to ISS about where your team should start.

Screening Essentials
For clients who need configurable screening reports, QA review, and ScoreCard results — ordered against an application process you already run.
Stages covered
1. Screen & Verify
2. QA Review
3. ScoreCard Results
Application + Screening
For clients who want the ISS rental application connected directly to screening, so applicant data flows into the report without re-entry.
Stages covered
1. Rental Application
2. Screen & Verify
3. QA Review
4. ScoreCard Results
Most comprehensive
Full-Service Workflow
For clients who want applications, screening, verifications, QA, ScoreCard results, applicant communications, and e-leasing in one managed workflow.
Stages covered
1. Rental Application
2. Screen & Verify
3. QA Review
4. ScoreCard Results
5. Secure Delivery
6. E-Leasing

Talk to ISS about your configuration

Human support

Technology handles the routine. Our team handles the exceptions.

The parts of screening that break a workflow are rarely the standard ones. Those are the parts ISS staffs with people — reviewers who pick up what an automated check could not finish, and leave their notes on the case so your team inherits the context rather than the puzzle.

Incomplete verifications, picked up rather than passed along as-is
Document discrepancies investigated before the report is finalized
Polite, in-context follow-up when something is missing on the applicant’s side
Anything an automated check cannot resolve routed to a reviewer, with notes kept on the case

About ISS

An ISS reviewer working through applicant files

FAQs

Frequently asked questions.

Yes — that is what it is for. ScoreCard Pro analyzes credit, eviction, and criminal history against the criteria configured for your organization, so the same written standard is applied to every applicant instead of each reviewer weighing findings from scratch. Criteria can be configured by property or by portfolio.

Bring clarity to every application, and confidence to every decision.

ISS connects your leasing process from application to lease.

Request a Demo See the ISS Workflow

From application to lease—without the disconnected steps.

Your leasing team shouldn't have to chase every application.

Applications in different places

Manual verification follow-up

Reports without clear direction

Applicant communication and notices

ISS connects these steps so your team can spend less time managing paperwork and more time leasing homes.

Built for your type of portfolio.

Multifamily

Single-Family Rentals

Lease-Ups & New Communities

Student Housing

Affordable Housing

One connected process. Clear responsibility at every step.

One connected process. Clear responsibility at every step.

One connected process. Clear responsibility at every step.

Your criteria. Applied consistently.

Reviewed before it reaches your team.

Automated searches

ISS QA review

Organized ScoreCard

Quality review that helps your team move forward with confidence.

An experience that reflects your brand, on the device they already have.

The level of support your property needs.

Screening Essentials

Application + Screening

Full-Service Workflow

Technology handles the routine. Our team handles the exceptions.

Frequently asked questions.

Bring clarity to every application, and confidence to every decision.

From application to lease—without the disconnected steps.

Your leasing team shouldn't have to chase every application.

Applications in different places

Manual verification follow-up

Reports without clear direction

Applicant communication and notices

ISS connects these steps so your team can spend less time managing paperwork and more time leasing homes.

Built for your type of portfolio.

Multifamily

Single-Family Rentals

Lease-Ups & New Communities

Student Housing

Affordable Housing

One connected process. Clear responsibility at every step.

One connected process. Clear responsibility at every step.

One connected process. Clear responsibility at every step.

Your criteria. Applied consistently.

Reviewed before it reaches your team.

Automated searches

ISS QA review

Organized ScoreCard

Quality review that helps your team move forward with confidence.

An experience that reflects your brand, on the device they already have.

The level of support your property needs.

Screening Essentials

Application + Screening

Full-Service Workflow

Technology handles the routine. Our team handles the exceptions.

Frequently asked questions.

Can we configure ScoreCard Pro to match our own rental criteria?

Who makes the final leasing decision?

How does QA review work?

How do applicants receive their reports and notices?

Do your specialists call employers and previous landlords for us?

What types of rental property do you support?

How is applicant data secured?

Bring clarity to every application, and confidence to every decision.