Landlord & rental history verification
See more clearly into an applicant's rental history.
Documented landlord outreach, property and contact research, and configurable verification options give you a clearer picture of an applicant's rental history.
Jordan LeeOutreach complete
Verified contact
Property-management contact researched and compared with the information the applicant gave.
Key questions
- Dates of tenancy
- Monthly rent
- Payment history
- Eligible to rent again
Rental History Report
- Property managerEmailNo response
- Leasing officePhoneSpoke with contact
- Management co.EmailResponse received
Attempts, timestamps and responses are documented in the report.
- Electronic reference options
- Validated contact research
- Documented outreach
- ISS-supported workflow
Choose the level of verification your program needs.
Two service options give you the flexibility to match your screening process and risk tolerance.
Electronic Landlord Reference
The applicant provides a landlord contact, and a secure questionnaire is sent. Standardized rental-history responses are documented for your review. This option relies on landlord information provided by the applicant and does not independently verify the landlord's identity or connection to the property.
- Applicant-provided contact
- Secure electronic questionnaire
- Response timestamps
- Documented results
Validated Rental History Verification
Includes property and address review, independent owner or property-management contact research, and a comparison with applicant-provided information. We conduct both email and voice outreach, ask structured questions, cross-check responses, and document all activity.
- Independent property and contact research
- Compare with applicant-provided information
- Email and voice outreach
- Structured questions
- Response cross-checking
- Documented activity
Two paths. One coordinated ISS experience.
Different approaches. The same commitment to clear, documented information.
| Electronic Landlord Reference | RecommendedValidated Rental History Verification | |
|---|---|---|
| Contact source | Provided by applicant | Researched and validated independently |
| Property/contact research | Not included | Property and contact research conducted |
| Outreach | Electronic questionnaire only | Email and voice outreach |
| Documentation | Questionnaire responses with timestamps | Full outreach activity, responses, and notes |
| Best fit | Lower-risk scenarios or as a first step | Programs that require a more comprehensive rental history verification |
How validated rental history verification works.
A coordinated process to find the right contacts, ask the right questions, and document the results.
- 01Collect historyGather addresses from the application.
- 02Resolve propertyReview property details and confirm address information.
- 03Research contactIdentify and validate owner or property-management contacts.
- 04Conduct outreachReach out via email and voice with structured questions.
- 05Cross-check responsesCompare and review information for consistency.
- 06Review & reportDocument all activity and deliver the results.
Information gathered in a rental history verification.
Our structured questions help provide a well-rounded view of the applicant's rental history.
- Tenancy dates
- Monthly rent
- Payment history
- Balances / late payments
- Lease compliance
- Notice and move-out details
- Eligibility to rent again
A clearer, documented record.
Reports include outreach attempts, timestamps, source and contact signals, questions and responses, any discrepancies or items needing review, and reviewer notes where applicable.
Rental History Verification Report
- Summary
- Outreach activity
- Questions & responses
- Discrepancies
- Reviewer notes
Outreach activity
- Jan 10Property managerEmailNo response
- Jan 11Leasing officePhoneSpoke with contact
- Jan 12Management co.EmailResponse received
- Jan 13Property ownerPhoneLeft voicemail
- Outreach attempts and timestamps
- Source and contact signals
- Questions and responses
- Discrepancies or items needing review
- Reviewer notes where applicable
Unable to verify does not mean the applicant's rental-history claim is false.
Nonresponse, unavailable records, or limited landlord disclosure may require client review.
A connected ISS experience.
Rental history verification works seamlessly with your overall screening process.
Simple intake
Collect addresses through our QuickApp application intake experience.
ISS support
Our team coordinates verification and manages the outreach process.
Report review
Review results in a clear, organized report.
QuickView communications
Stay informed through QuickView.
Client-controlled criteria
You establish your criteria and make the final decision.
Frequently asked questions.
No. Nonresponse, unavailable records or limited landlord disclosure may require client review. Unable to verify does not mean the applicant's rental-history claim is false.