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Insight Screening Solutions

Resident screening

A clearer picture of every rental applicant.

Bring the rental application, credit and background screening, identity, income and rental-history verification, applicant communication and e-leasing into one organized process.

Build Your Screening ProgramSee How It Works
Applicant Record
In Review

Jordan M.

Rental Applicant

  • Application & ConsentComplete
  • Credit & EvictionComplete
  • IdentityVerified
  • IncomeVerified
  • Rental HistoryIn Review
  • Screening ReportReady

Property
Review &
Decision

See the information you need — without making applicants navigate a fragmented process.

  • Understand the applicant

    Combine application information with configured screening and verification services, so one record answers the question instead of four systems.

  • Verify what matters

    Add identity, income, employment and rental-history services based on your property's process rather than a fixed package.

  • Keep applicants moving

    Use mobile-friendly forms, reminders, document uploads and clear status steps so an application does not stall waiting on a phone call.

  • Support consistent review

    Organize completed screening information and ScoreCard recommendations for property review, the same way on every application.

Resident screening configured around your property.

  • Credit Report & FICO Score

    Review available credit information and a FICO score when ordered.

  • Eviction Search

    Search available eviction records based on the configured service.

  • Criminal Screening

    Combine national database and county-level research based on the package ordered.

  • Identity Search or ID Verification

    Support identity linkage and help detect potential identity concerns.

  • Income Verification

    Verify income through available bank-connected or document-supported workflows.

  • Rental History Verification

    Collect and verify prior landlord and rental-history information.

  • ScoreCard Pro

    Organize screening results against property-configured criteria for an approval, conditional or denial recommendation.

  • ISS Screening Report QA

    ISS reviews completed criminal-screening results before delivery.

Your property establishes its screening criteria and makes the final housing decision.

One connected resident journey — from application through leasing.

  1. 01Invitation or Apply LinkSend an individual invitation or share a property-specific application link.
  2. 02Rental ApplicationApplicants enter household, residence, employment and other required information.
  3. 03Disclosures, Consent & E-SignatureCollect required forms and authorization electronically.
  4. 04Documents & PaymentCollect configured application fees and supporting documents.
  5. 05Screening & VerificationsOrder configured credit, eviction, criminal, identity, income and rental-history services.
  6. 06ISS Screening Report QAISS reviews completed criminal-screening results before delivery.
  7. 07Property Review & DecisionYour team reviews the information and makes the final housing decision.
  8. 08Applicant Communication & E-LeasingDeliver required communications and complete electronic leasing when applicable.

For the applicant

Make the process easier for applicants — and easier for your team to track.

  • Mobile-friendly rental application
  • Property-specific questions and forms
  • Electronic disclosures, authorization and signatures
  • Household-member information
  • Supporting-document uploads
  • Email or text invitations and reminders
  • Application, payment and screening status
  • Secure applicant access

Status stays in one view for your team: application, payment, background, verifications, documents and notes.

See Rental Applications & E-Leasing

Riverside Apartments

Application progress

  1. Application submitted
  2. Documents received
  3. Screening in review
  4. Report ready

Income and rental history can be part of the same screening process.

  • Income Verification

    Applicants can connect an available financial account or provide supporting documents through the configured verification workflow. Your property evaluates whether the information meets its requirements.

    • Bank-connected verification when available
    • Document-supported fallback
    • Organized results for review

  • Rental History Verification

    Collect current and prior landlord information and use available electronic or specialized verification workflows to gather rental-history responses for review.

    • Residence-history collection
    • Landlord contact information
    • Completed responses returned for review

Rental assistance

A separate path for applicants using rental assistance.

Configure an income-verification and document process that recognizes rental subsidies and supports your property's applicable screening workflow.

  1. Applicant identifies rental assistance
  2. Configured income & document workflow
  3. Property reviews under its criteria

The subsidy is recognized by the workflow rather than read as missing income.

Consistent criteria. Organized results. Your decision.

Configure weighted or average scoring, component thresholds and score overrides around the property's written criteria. Your team reviews the report and makes the final decision.

ScoreCard ProYour team reviews the report and makes the final decision.

Recommendation

Approved

Jordan M. · Maple Court Apartments

  • CreditPass
  • EvictionConditional
  • CriminalPass
  • Income-to-RentReview
  • IdentityPass

2 items require attention

Configured by your property

Weighted or average scoring, component thresholds and score overrides, all set around the property's written criteria.

See Reporting & Decision Tools

  • Secure communications after your property reviews the results.

    Use QuickView to deliver consumer reports, custom pre-adverse or adverse-action letters and other required notices securely by email or text. Recipient authentication and delivery activity are documented.

  • Information and workflow tools, not decisions.

    ISS provides screening information, recommendations and workflow tools. The housing provider establishes criteria and makes the approval, conditional and denial decisions.

  • From approved applicant to signed lease.

    When included in the property workflow, e-leasing moves approved applicants into property-specific lease packages and electronic signatures, and the completed record stays attached to the same application.

Across a portfolio

Need screening across an entire portfolio?

Explore how ISS supports property-management teams with multi-property configuration, centralized workflows, integrations, reporting and responsive support.

Questions

Questions property teams ask about resident screening.

Yes. Screening criteria are configured per property, so a community with its own written policy runs against that policy rather than a portfolio default.

Human support

Applicants have questions. Someone answers them.

Most of what slows a rental application down happens on the applicant's side: a document that will not upload, a co-applicant who has not started, a question about what is being asked and why.

ISS supports the applicant directly, so your leasing team is not the help desk — and when a verification cannot be completed, a reviewer picks it up and records what was attempted. The client establishes its rental criteria and makes the final housing decision.

About ISS
A leasing specialist helping an applicant through their application

Build a resident-screening process around your property.

Tell us what you screen, verify and collect. We'll help configure an applicant journey around your requirements.

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